Refund policy

Supporter purchases are processed and sold by Paddle as merchant of record. Refund eligibility is determined under Paddle's refund policy and the consumer law that applies to you. A request does not guarantee a refund.

You can cancel through the billing portal linked from your Aporeon account. Cancellation prevents the next renewal and does not normally refund the current period. Your ad-free access continues until the paid period ends.

One-time contributions are voluntary support. Their refund eligibility follows Paddle's refund policy and applicable consumer law, including where a charge is duplicated, unauthorized, or affected by a processing error.

Request a refund through the receipt or subscription-management link sent by Paddle, or through Paddle's buyer support service. You can also email support@aporeon.com for help. Include the Paddle transaction ID, purchase date, and a short reason for the request. Do not send payment-card details.

Approved refunds are processed by Paddle to the original payment method. Bank and card-network processing times may vary.

This policy does not limit consumer cancellation, withdrawal, refund, or other rights that cannot be excluded under the law that applies to you.