Start here. This is the direct spoken answer to practice first.
Why this question matters
Senior individual contributors are often expected to improve decisions across teams without owning the people or roadmap.
Use this as an adaptable model, not a story to claim as your own. Replace the project, constraints, your actions, collaborators, outcome, evidence, and reflection with truthful details from your experience.
Several teams were creating write endpoints with different retry behavior, and support had already seen duplicate operations after client timeouts. I did not own those teams, so I gathered two concrete incidents, wrote a small idempotency proposal, and asked representatives from each team to challenge it. We agreed on a shared request-key contract and one pilot endpoint before asking everyone to adopt it.